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Cancellation Policy

Booking and Cancellation Policy for Grow Mental Health & Wellness Center Effective Date: March 1, 2025 Thank you for choosing Grow Mental Health & Wellness Center. We strive to provide the best possible experience for all our clients. To ensure that our services run smoothly and to respect the time of both our clients and staff, we have outlined the following Booking and Cancellation Policy. By booking a service with us, you agree to the terms and conditions outlined below. 1. Booking a Service Online Booking: Clients can schedule services (e.g., coaching sessions, zero-gravity massage sessions, micro-classes) through our online booking system on our website [insert website URL]. Phone and In-Person Booking: Alternatively, clients may call or visit the center to schedule appointments. Service Availability: All appointments are subject to availability. We recommend booking your services in advance to secure your preferred time and date. 2. Payment for Services Payment Method: Payment is due at the time of booking, or at the time of the service. We accept various payment methods, including credit cards and debit cards through our online payment system. Pre-Payment for Packages: If you are booking a package of services (e.g., multiple coaching sessions or massage chair sessions), payment for the full package is required upfront. Gift Cards: Clients may use gift cards for services at the time of booking or upon arrival. 3. Cancellation Policy We understand that life can sometimes interfere with your plans. If you need to cancel or reschedule your appointment, we ask that you follow the guidelines below to avoid any fees: Standard Cancellation: Notice Period: We request that you cancel or reschedule your appointment at least 24 hours in advance. This allows us to offer the time slot to another client. Cancellation Fees: If you cancel your appointment with less than 24 hours' notice, or fail to show up for your appointment, you will be charged a 50% fee of the service cost. No-Show Policy: A no-show occurs when a client does not show up for their scheduled appointment and has not provided any notice. In this case, a 100% service fee will be charged. Late Arrivals: Late Policy: We understand that delays can happen. If you are running late, please inform us as soon as possible. If you arrive late, your session may be shortened to accommodate the next scheduled client. Late Arrival Fees: If you arrive more than 15 minutes late, the session may be cons

Contact Details

• 141 1st St NE, Massillon, OH, USA

  (234) 817-7172

  contact@goingtogrow.com